Store Policies

Privacy Policy

1. Information We Collect

When you place an order, contact us, or use our website, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and order details.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order
• Respond to customer service questions
• Improve our website and customer experience
• Maintain records of transactions

3. Payment Information

Payments are processed through secure third-party payment providers. Thomas Family Soaps does not store your full credit or debit card details on this website.

4. Sharing of Information

We do not sell your personal information. We may share your information only with service providers that help us operate our business, such as payment processors, email providers, and shipping services, when needed to complete your order or provide support.

5. Cookies and Site Data

Our website may use cookies or browser storage tools to improve site functionality, remember cart items, and enhance your shopping experience.

6. Data Security

We take reasonable steps to protect your personal information, but no online transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights

You may contact us if you would like to request access to, correction of, or deletion of your personal information, subject to any legal obligations we have to keep transaction records.

8. Children's Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9. Contact

If you have questions about this Privacy Policy, please contact us at:
Email: Thomasfamilysoaps@gmail.com

Terms & Conditions

1. General Use

By using this website, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

2. Products

We make every effort to display our handmade soaps and other products as accurately as possible. Because products are handmade, colors, patterns, shapes, and appearance may vary slightly from batch to batch.

3. Pricing and Availability

All prices are listed in U.S. dollars. We reserve the right to change prices, update product information, or discontinue products at any time without notice. Product availability is subject to change.

4. Orders

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, inaccurate, or in violation of these terms.

5. Payment

Payment must be completed at checkout before an order is processed and shipped.

6. Intellectual Property

All content on this website, including text, logos, images, branding, and design, is the property of Thomas Family Soaps unless otherwise stated and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

Thomas Family Soaps is not liable for indirect, incidental, or consequential damages arising from the use of this website or the purchase or use of our products, to the fullest extent allowed by law.

8. Product Use Disclaimer

Customers are responsible for reviewing ingredient information and using products safely. Discontinue use if irritation occurs. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

9. Changes to These Terms

We may update these Terms & Conditions at any time by posting the revised version on this page.

Refund & Return Policy

1. Due to the Nature of Our Products

Because our soaps and body products are personal care items, we do not accept returns of used or opened products for hygiene and safety reasons.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue so we can review and help make it right.

3. Refunds and Replacements

If approved, we may offer a replacement, store credit, or refund depending on the issue. Refund decisions are made at our discretion based on the condition reported and the details of the order.

4. Non-Returnable Items

Opened, used, or customer-damaged products are not eligible for return or refund unless required by law.

5. Contact for Return Issues

To report a problem with your order, email us at:
Email: your-email@example.com

Shipping Policy

1. Processing Time

Orders are typically processed within 2–5 business days unless otherwise stated.

2. Shipping Time

After processing, shipping times may vary depending on the destination and carrier. Delivery estimates are not guaranteed.

3. Shipping Rates

Shipping rates are calculated at checkout unless a flat-rate or free shipping offer is displayed on the website.

4. Incorrect Addresses

Customers are responsible for entering the correct shipping address at checkout. Thomas Family Soaps is not responsible for delays or losses caused by incorrect address information provided by the customer.

5. Lost or Delayed Packages

Once an order has been handed off to the shipping carrier, delivery issues may be outside our direct control. If your package is delayed or lost, please contact us and we will do our best to help.